Shipping Terms

and Return Policy

Shipping Terms

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping schedule. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information, if applicable.

Where We Ship

We currently ship from our facilities in Dubai and Sharjah to all over UAE. We offer free shipping in all areas if they reach to minimum order value.

Shipping Costs

Free Standard Shipping:
For all orders which reach to minimum order value based on the destination emiarte.

Priority:
Same day delivery. The cost is calculated at the time of shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Taxes

Applicable sales tax will be charged where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on eligible items are accepted before handing over to customer as they are in food and beverage category. To return an item, please contact contact@afrinasweets.com.

Late Returns

Any item returned after hand over is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.

Contact Information

If you have any questions about these Shipping Terms or Return Policy, please contact Afrina Sweets at contact@afrinasweets.com.

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